The Four Pees Professional Services department provides pre- and post sales support to resellers or directly to end-users.
In order to provide proper pre- and post sales support Four Pees supplies support services to the channel or to end users. Assigned to a select range of products our support team will give your products the dedication they deserve. Support does not only mean reacting to the customer’s needs and problems, but to proactively take action before something goes wrong. Four Pees offers a whole range of customized onsite and online trainings and makes sure the installation is well prepared, delivered and maintained.
In support of specific automation or collaboration projects Four Pees provides analysis, project management, scripting and custom development services. This is the perfect add-on to complete product offering or integrate it into the complete solution we are selling.
The starting point for many larger projects is an audit to assess what products and services are needed to implement a specific project. Audits typically take 2 or 3 days to complete and they include an on-site visit, interviews and discussions with all stakeholders and an extensive audit report that details an overview of the suggested solution, a methodology and timeline for implementation and a detailed budget for the completion of the project.
Installation & Integration
Once it is clear what exactly is needed for a particular project, the Four Pees Professional Services department has dedicated in-house personnel (and can build on external partners where needed) to do the actual implementation for the project. This can include installation of the software and hardware required, configuration of the installed products, integration with databases, MIS, DAM or other existing systems and training of all stakeholders.
Whether you want to use a particular solution or need to be able to sell it to your customers, the key to being efficient is to have sufficient knowledge on the subject. Four Pees offers both online and off-line trainings to resellers and end-users; the Professional Services staff can give overview trainings and – either independently or in combination with the hardware or software vendor – expert trainings on the solutions it represents.
During a pre-sales process, or after installation of a solution, the Professional Services department has dedicated staff to answer questions and resolve problems for all represented products. Customers with a maintenance contract get free telephone and email support so that they can focus on their business and have assistance whenever they need it.