Location: flexible, 400 km around Ghent, Belgium (telework possible)

Are you the Customer Support Engineer we're looking for? (M/F/X)

About the job

You are responsible for solving cases by providing consultative, expert knowledge support to our dealers and end-users. This includes conversations with customers through email and phone to troubleshoot and understand problems, research and discovery to find solutions and work-arounds and escalations to appropriate channels for further investigation and closure.

You are expected to have a wide interest across different products and technologies, we are looking for a person with specific interest and focus on color technology and hard-copy proofing experience.

Responsibilities

  • Provide prompt, courteous and complete resolution to technical questions and problems.
  • Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base and forum.
  • Provide timely account status reporting both to customers and management.

About you

  • Bachelor degree in graphic arts or IT.
  • Some experience in an equivalent or relevant position is an asset, however not required
  • Excellent verbal, written and listening skills, in English. Equal French skills are highly valued. Additional language skills such as Spanish, Italian or Dutch are an asset.
  • Ability to manage multiple tasks efficiently and flexibly while setting correct priorities.
  • Customer-oriented, solution-minded problem solver, focused on providing solutions to your customer and following through until the customer is satisfied.
  • Experience with any of the following is considered a plus:
    • PDF, PDF preflighting…
    • Workflow tools
    • RIP software
    • Color management tools, proofing tools

What’ s in it for you?

We offer you a competitive and market-orientated package customized to your experience and potential.

You will be part of a young and motivated team driven by customer excellence and innovation.

In our small scale company you get ownership and the opportunity to think along with us in the process of the further growth of our company. You will be able to grow in line with our ambitions.