Location: flexible, 400 km around Ghent, Belgium (telework possible)

Joining us as a Professional Services Engineer? (M/F/X)

About the job

You are the go-to person for all technical aspects of the pre-sales and implementation process at Four Pees.

You provide pre-sales and post-sales information to resellers, system integrators, consultants and end-users. This includes investigating project needs, specifying appropriate software / professional services and prompt and detailed communication about the best solution.

You empower our sales team and reseller channel by performing workflow analysis and creating technical specifications they can use that enable sales, providing web-based demos and training as well as trainings in our offices or at their premises.

You are a backup for your customer support colleagues. This includes conversations through email / phone / online or going on-site to troubleshoot and understand problems, research and discovery to find solutions and work-arounds and escalation to appropriate channels for further investigation and closure.

Responsibilities

  • Cooperate with team-members and clients on project descriptions, quotes, project implementations and more.
  • Share best practices with team members to enhance the technical sales and implementation process
  • Provide timely account status reporting both to customers and management.
  • Provide web-based or regular training.

About you

  • Bachelor degree in graphic arts or IT.
  • Between 2 to 5 years of experience in an equivalent or relevant position. While the actual number of years isn’t the most important; we require good analytical skills and a broad experience with multiple solutions (not necessarily those distributed by Four Pees).
  • Excellent verbal, written and listening skills, in English. Equal French skills are highly valued. Additional language skills such as Spanish, Italian or Dutch are an asset.
  • Ability to manage multiple tasks efficiently and flexibly while setting correct priorities.
  • Customer-oriented, solution-minded problem solver, focused on providing solutions to your customer and following through until the customer is satisfied.
  • Flexibility to travel (mainly within Europe) for 10 to 20% of the time.
  • Experience with the following:
  • PDF, PDF preflighting…
  • Workflow and automation solutions
  • Project management & approval solutions
  • Color management tools, proofing tools
  • Linux / Unix
  • Scripting

What’ s in it for you?

We offer you a competitive and market-orientated package customized to your experience and potential.

You will be part of a young and motivated team driven by customer excellence and innovation.

In our small scale company you get ownership and the opportunity to think along with us in the process of the further growth of our company. You will be able to grow in line with our ambitions.