CalderaCare not only offers benefits when problems occur, but also includes many other user benefits for an optimal workflow.

In a nutshell

✔ Fast support

When you submit a support request to Caldera Support, the priority and response time are always in accordance with specific guidelines:

To keep you informed about the status of your support request, you will receive a weekly report via e-mail.

Of course, you can also always contact Four Pees Support! We are here to help and support you as soon as possible.

Both support teams offer remote support. One of our experts can take over the control of your workstation at any time.

✔ Always up-to-date

The Caldera products covered by your CalderaCare subscription are constantly updated with the latest features for improved workflow. So you won't miss a single major upgrade to a new version! By accessing future Caldera upgrades and releases, you can keep your production perfectly up-to-date.

Did you know that you can bring all your RIP software together under one license? In this way, one CalderaCare subscription supports a multi printer site.

✔ Period of validity

The agreement is valid for one year and always starts on the first day of the following month. Sorry you didn't renew your contract in the past? Don't worry! You can sign a CalderaCare at any time. Want to know more? Please contact our sales team.

The renewal of your CalderaCare is automatic or after approval. If you prefer the latter option, please let us know. Please note that the termination of your agreement must be done at least 60 days before the renewal!

Your CalderaCare

Curious about how much CalderaCare costs for your Caldera products? Please feel free to contact us for a tailor-made quote:

CalderaCare n’offre pas seulement des avantages en cas de problème, mais s’accompagne aussi d’autres avantages pour l’utilisateur, qui vous aideront à optimiser votre flux de travail.

En quelques mots

✔ Support rapide

Lorsque vous soumettez une demande d’assistance auprès de Caldera Support, le niveau de priorité et le temps de réponse correspondent toujours à des directives spécifiques:

Pour vous informer de l’état d’avancement de votre demande de support, nous vous envoyons un rapport hebdomadaire par e-mail.

Par ailleurs, vous pouvez bien sûr toujours vous adresser aussi au Four Pees Support! Nous sommes là pour vous aider le plus rapidement possible et vous assister lorsque c’est nécessaire.

Les deux équipes de support proposent une assistance à distance. L’un de nos experts peut à tout moment prendre le contrôle de votre poste de travail.

✔ Toujours à jour

Vos produits logiciels Caldera couverts par votre abonnement CalderaCare sont continuellement mis à jour pour bénéficier des nouvelles fonctions garantissant un workflow amélioré. Alors, ne manquez aucune mise à niveau majeure vers une nouvelle version! Votre accès aux futures mises à niveau et versions de Caldera vous aide à maintenir vos capacités de production toujours à la pointe du progrès et parfaitement à niveau.

Saviez-vous que vous pouvez regrouper tous vos logiciels RIP sous une seule licence? Ainsi, un seul abonnement CalderaCare peut couvrir un site multi-imprimantes.

✔ Durée de validité

Le contrat est valable un an et prend toujours effet le premier jour du mois suivant. Vous regrettez de ne pas avoir renouvelé votre contrat précédemment? Pas de panique! Vous pouvez souscrire à tout moment un contrat de support et de maintenance. Vous souhaitez en savoir plus? Alors, n’hésitez pas à prendre contact avec notre équipe commerciale.

La reconduction de votre contrat de support et de maintenance intervient automatiquement ou après votre accord. Si vous préférez cette dernière option, vous devrez nous le faire savoir explicitement. Tenez compte du fait que la résiliation de votre contrat doit intervenir au plus tard 60 jours avant sa reconduction!

Votre CalderaCare

Vous souhaitez savoir combien CalderaCare vous coûtera en fonction de vos produits Caldera? Contactez-nous sans plus attendre pour obtenir un devis sur mesure:

CalderaCare biedt niet alleen voordelen wanneer er zich problemen voordoen, maar omvat ook allerlei andere gebruikersvoordelen voor een optimale workflow.

In een notendop

✔ Snelle ondersteuning

Wanneer je een ondersteuningsverzoek indient bij Caldera Support, zijn de prioriteit en responstijd altijd in overeenstemming met specifieke richtlijnen:

Om je op de hoogte te houden van de status van je ondersteuningsverzoek, krijg je een wekelijks rapport via e-mail.

Daarnaast kan je natuurlijk ook altijd bij Four Pees Support terecht! Wij zijn er om jou zo snel mogelijk verder te helpen en ondersteunen waar nodig.

Beide supportteams bieden ondersteuning op afstand aan. Eén van onze experts kan te allen tijde de besturing van je werkstation overnemen.

✔ Altijd de laatste versie

De Caldera-producten die onder je CalderaCare-abonnement vallen, worden voortdurend bijgewerkt met de nieuwste functies voor een verbeterde workflow. Zo mis je geen enkele belangrijke upgrade naar een nieuwe versie! Door toegang tot toekomstige Caldera-upgrades en versiereleases houd je je productie steeds up-to-date en perfect op peil.

Wist je dat je al je RIP-software kan samenbrengen onder één licentie. Op die manier ondersteunt één CalderaCare-abonnement een multiprintersite.

✔ Geldigheidsduur

De overeenkomst is één jaar geldig en gaat altijd in op de eerste dag van de volgende maand. Spijt dat je je overeenkomst in het verleden niet hebt verlengd? Geen nood! Je kan op elk moment een ondersteunings- en onderhoudsovereenkomst afsluiten. Meer weten? Neem dan contact op met ons salesteam.

De verlenging van je ondersteunings- en onderhoudsovereenkomst gebeurt automatisch of na goedkeuring. Gaat je voorkeur uit naar die laatste optie, dan moet je ons dat uitdrukkelijk laten weten. Houd er rekening mee dat de stopzetting van je overeenkomst ten laatste 60 dagen voor de verlenging moet gebeuren!

Jouw CalderaCare

Benieuwd naar hoeveel CalderaCare kost voor jouw Caldera-producten? Neem dan zeker contact met ons op voor een offerte op maat:

CalderaCare not only offers benefits when problems occur, but also includes many other user benefits for an optimal workflow.

In a nutshell

✔ Fast support

When you submit a support request to Caldera Support, the priority and response time are always in accordance with specific guidelines:

To keep you informed about the status of your support request, you will receive a weekly report via e-mail.

Of course, you can also always contact Four Pees Support! We are here to help and support you as soon as possible.

Both support teams offer remote support. One of our experts can take over the control of your workstation at any time.

✔ Always up-to-date

The Caldera products covered by your CalderaCare subscription are constantly updated with the latest features for improved workflow. So you won't miss a single major upgrade to a new version! By accessing future Caldera upgrades and releases, you can keep your production perfectly up-to-date.

Did you know that you can bring all your RIP software together under one license? In this way, one CalderaCare subscription supports a multi printer site.

✔ Period of validity

The agreement is valid for one year and always starts on the first day of the following month. Sorry you didn't renew your contract in the past? Don't worry! You can sign a CalderaCare at any time. Want to know more? Please contact our sales team.

The renewal of your CalderaCare is automatic or after approval. If you prefer the latter option, please let us know. Please note that the termination of your agreement must be done at least 60 days before the renewal!

Your CalderaCare

Curious about how much CalderaCare costs for your Caldera products? Please feel free to contact us for a tailor-made quote:

CalderaCare not only offers benefits when problems occur, but also includes many other user benefits for an optimal workflow.

In a nutshell

✔ Fast support

When you submit a support request to Caldera Support, the priority and response time are always in accordance with specific guidelines:

To keep you informed about the status of your support request, you will receive a weekly report via e-mail.

Of course, you can also always contact Four Pees Support! We are here to help and support you as soon as possible.

Both support teams offer remote support. One of our experts can take over the control of your workstation at any time.

✔ Always up-to-date

The Caldera products covered by your CalderaCare subscription are constantly updated with the latest features for improved workflow. So you won't miss a single major upgrade to a new version! By accessing future Caldera upgrades and releases, you can keep your production perfectly up-to-date.

Did you know that you can bring all your RIP software together under one license? In this way, one CalderaCare subscription supports a multi printer site.

✔ Period of validity

The agreement is valid for one year and always starts on the first day of the following month. Sorry you didn't renew your contract in the past? Don't worry! You can sign a CalderaCare at any time. Want to know more? Please contact our sales team.

The renewal of your CalderaCare is automatic or after approval. If you prefer the latter option, please let us know. Please note that the termination of your agreement must be done at least 60 days before the renewal!

Your CalderaCare

Curious about how much CalderaCare costs for your Caldera products? Please feel free to contact us for a tailor-made quote:

CalderaCare not only offers benefits when problems occur, but also includes many other user benefits for an optimal workflow.

In a nutshell

✔ Fast support

When you submit a support request to Caldera Support, the priority and response time are always in accordance with specific guidelines:

To keep you informed about the status of your support request, you will receive a weekly report via e-mail.

Of course, you can also always contact Four Pees Support! We are here to help and support you as soon as possible.

Both support teams offer remote support. One of our experts can take over the control of your workstation at any time.

✔ Always up-to-date

The Caldera products covered by your CalderaCare subscription are constantly updated with the latest features for improved workflow. So you won't miss a single major upgrade to a new version! By accessing future Caldera upgrades and releases, you can keep your production perfectly up-to-date.

Did you know that you can bring all your RIP software together under one license? In this way, one CalderaCare subscription supports a multi printer site.

✔ Period of validity

The agreement is valid for one year and always starts on the first day of the following month. Sorry you didn't renew your contract in the past? Don't worry! You can sign a CalderaCare at any time. Want to know more? Please contact our sales team.

The renewal of your CalderaCare is automatic or after approval. If you prefer the latter option, please let us know. Please note that the termination of your agreement must be done at least 60 days before the renewal!

Your CalderaCare

Curious about how much CalderaCare costs for your Caldera products? Please feel free to contact us for a tailor-made quote: