CalderaCare not only offers benefits when problems occur, but also includes many other user benefits for an optimal workflow.
In a nutshell
✔ Fast support
When you submit a support request to Caldera Support, the priority and response time are always in accordance with specific guidelines:
- Crucial - two-hour response time - Your production is down and there is no existing solution or workaround as far as you know.
- Serious - four-hour response time - Production is not idle, but is less efficient and there may be a solution, but it's not so easy to find or apply.
- Less important - eight-hour response time - There's little or no impact on production, but you still have a problem that requires the help of our support team.
To keep you informed about the status of your support request, you will receive a weekly report via e-mail.
Of course, you can also always contact Four Pees Support! We are here to help and support you as soon as possible.
Both support teams offer remote support. One of our experts can take over the control of your workstation at any time.
✔ Always up-to-date
The Caldera products covered by your CalderaCare subscription are constantly updated with the latest features for improved workflow. So you won't miss a single major upgrade to a new version! By accessing future Caldera upgrades and releases, you can keep your production perfectly up-to-date.
Did you know that you can bring all your RIP software together under one license? In this way, one CalderaCare subscription supports a multi printer site.
✔ Period of validity
The agreement is valid for one year and always starts on the first day of the following month. Sorry you didn't renew your contract in the past? Don't worry! You can sign a CalderaCare at any time. Want to know more? Please contact our sales team.
The renewal of your CalderaCare is automatic or after approval. If you prefer the latter option, please let us know. Please note that the termination of your agreement must be done at least 60 days before the renewal!
Your CalderaCare
Curious about how much CalderaCare costs for your Caldera products? Please feel free to contact us for a tailor-made quote:
