How to upload large files to support?

Background

When sending problems to support or asking questions about a specific functionality, it is always helpful if you supply as much information as possible:

Profiles or Process Plans when working with pdfToolbox or pdfaPilot
Example documents 'before' and 'after' to explain the problem or question
Screenshots explaining the specific problem

When such files are over 2MB it is more reliable and quicker to send them to us through our Dropbox. This article describes how to do so.

Instructions

First of all, please give your documents a unique name. If you already have a case ID (a 5-digit number), please include this case ID in the name of the file(s) you are going to send to us.
Click this link to browse to our Dropbox upload page
Click "Choose files from your computer" and navigate to the files
If you are not logged into Dropbox, fill out your First and Last name and email address
Click "Upload"

You will receive an email confirming your files were uploaded succesfully.