It is a true Print Production Concierge service. Have a question? Ask! Whether you need advanced file or workflow support, need a hand with a process plan or a script or if you are looking for a sounding board to help you with continuous process improvement, the Four Pees Customer Success Program is your insurance you have someone to talk to.
The Four Pees Customer Success Program comes in different versions ranging from Standard, Pro, Premium, to Enterprise. Based on the program they choose; you will receive a dedicated number of hours per month to contact the Four Pees consultants for issues that fall outside of a standard SMA scope. Tasks can include essential tasks such as training on products or graphic arts best practices, creating workflows, writing scripts, and everything else needed to ensure maximum efficiency. The different versions also come with varying ranges in response time and follow-up.
Does the Four Pees Customer Success Program look interesting for you and your company? Great! You still have some questions? Not a problem at all. We have gathered some of the most important questions that you might ask already in a handy FAQ. If you have any questions, or if you are interested in the program, reach out to us via phone, email or video call.
Process optimization is a task of constant improvement. The Four Pees Customer Success program has been specifically conceived with those customers in mind that either do not have the specific knowledge in house or do not have the focus or bandwith to evaluate and improve their workflow.
Yes & no. The main goal is to complement your internal team with additional bandwith and specific know-how in order to continuously improve their print production workflow. However there is a premium support aspect to the program.
No. A vendor’s Support & Maintenance Agreement is first and foremost aimed at providing updates and upgrades and handling unexpected product behaviour. The SMA is not intended at providing tips and tricks, nor really implementing them. The Four Pees CSP does allow you to get assistance on training and implementation. It is not vendor specific and provides value beyond the use of a product with scripting and integration.
Email, phone, chat, Zoom, pigeons, smoke signals, from the Pro subscription onwards we will use whatever communication channel you prefer. A dedicated phone number and website access will be provided.
No. This is a monthly subscription. Just like an insurance or a streaming service, you are welcome to use it within its limitation, however you will not be compensated for not using it.
Yes. Resellers can sell the Four Pees Customer Success Program to their customers and are able to use Four Pees bandwith, availability and expert knowledge.
No. We are looking at the time spent. So, you could potentially raise one complicated challenge that take us a lot of time to solve or multiple easy ones.
Yes. From the Pro subscription onwards, it does not matter whether you have (directly or indirectly) purchased products through us. We will even support technology we know in 3rd party products such as the callas technology embedded in Acrobat Pro, Kodak Prinergy, Xerox FreeFlow or Dataline MultiPress or other products such as Quite Imposing, or others